Search
    Cart(0)
      总价
      前往结算
      您的购物车是空的 : )
      Home> After-sales services

      After-sales services

      称心服务 用心经营

      NBchao. Com Mall promises that the products sold are original and genuine from the manufacturer, and all goods purchased online enjoy the same standard of After-sales service guarantee as traditional purchases.


      Free maintenance guidelines

      1. Products purchased by customers at NBchao. Com Mall enjoy the same free warranty period as offline purchases.

      2. Definition of warranty period: The warranty period is different according to different brands (for the specific brand warranty period, please check the "After-sales service" column in the details page of any product under the brand.

      The warranty period starts from the customer's receipt of the goods.

      3. Warranty method: Apply for warranty through NBchao. Com Mall after-sales system or online customer service, phone 400-600-7498.

      The following are not covered by the free warranty:

      1. Damage caused by force majeure;

      2. Damage caused by natural disasters (such as lightning strikes, etc.);

      3. Damage caused by improper user operation or improper storage;

      4. Consumables, vulnerable accessories

      5. Those who disassemble and assemble by themselves without the consent of the company;

      6. Those who can pass the normal test;

      - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

      The customer needs to return & exchange within 7 days of purchasing the product (calculated from the date the customer receives the product). Please refer to the following guidelines.

      Return & exchange guidelines

      1. For product mass problems caused by non-human factors, customers have the right to request a return.

      2. Arrival logistics damage or missing parts

      Logistics damage refers to the damage, crushing, leakage and performance failure caused during transportation, which is verified by the after-sales personnel (during the period, the courier may be required to prove or ask you to provide physical photos, etc., so that the after-sales personnel can quickly make judgments and deal with them in a timely manner). Return & exchange matters unconditionally.

      Return & exchange process


      售后服务

      Returns & exchanges are not allowed in the following cases

      1. The goods are damaged or unusable due to human factors such as incorrect operation and use by the customer.

      2. Non-mass problem products customized according to customer requirements

      3. Non-mass problem products booked overseas

      3. The goods damaged in transit by the logistics and transportation company designated by the customer that is not cooperating with the mall.

      4. Items that have exceeded the Return & exchange period

      5. Encasements, Accessories, Incomplete Instructions, Missing Invoices or Altered Goods.

      6. The product has been used

      Warm reminder

      Please keep your invoice properly from the date of receipt of the goods

      - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

      Service commitment

      1. The product cannot be used normally due to the mass of the product. NBchao promises to handle Return & exchange for customers in a timely manner so as not to affect the use of customers

      2. NBchao implements national joint insurance, and customers can return & exchange through online customer service or after-sales hotline

      3. NBchao promises to complete the processing within 7 days from the date of receipt of the Return & exchange indent (except statutory holidays). If it needs to be delayed due to issues such as delivery time, NBchao will take the initiative to inform customers

      4. Our After-sales service hours: Monday to Saturday, 8:30 am to 17:30 pm

      Focus on online sales of Lab Testing Instruments