Shipping Methods
International Express: FedEx, UPS, DHL, SCS, EMS, SF
Special Line
Sea Freight
Shipping Policy
1. Processing Time
- Orders will be shipped within7 business days after confirmation (excluding holidays; applies to in-stock items unless otherwise specified for pre-order or out-of-stock products).
- If inventory is insufficient or exceptional circumstances arise, our sales team will contact you promptly to discuss solutions.
2. Shipping Carriers
- Default carriers: DHL/FedEx/UPS (automatically selected based on the optimal route for the destination; contact sales for specific carrier requests).
- Customized logistics services (e.g., sea freight, special lines) are available. Sales will confirm costs and timelines in advance.
3. Shipping Cost Calculation
- Costs are calculated based on product weight, dimensions, and destination.
4. Tracking
- After shipment, sales will email you the AWB (Air Waybill) or B/L (Bill of Lading) for tracking.
5. Customs & Taxes
- We handle export customs clearance, but import duties, VAT, and clearance fees are the buyer's responsibility (subject to the destination country’s regulations).
- For DDP (Delivered Duty Paid) terms, contact sales in advance.
- Declared values will reflect the actual transaction amount.
6. Delays & Lost Shipments
- Delays: Contact us for assistance. No compensation will be provided for delays caused by third parties.
- Lost shipments: We will assist in filing claims with the carrier and arrange reshipment or refund afterward.
7. Important Notes
- Ensure the shipping address is accurate. Buyers bear all losses due to incorrect addresses.
- Remote areas or oversized packages may incur surcharges, which will be specified in the proforma invoice.
8. After-Sales Service
- Returns must be unopened and in original condition.
- For returns not caused by us, buyers cover all associated costs (including duties, return shipping, and handling fees).
- For instrument repairs, shipping/insurance costs and potential import taxes are the sender's responsibility.
Friendly Reminder
For special requests or inquiries, contact our sales via email/WhatsApp. We strive to provide a reliable cross-border shopping experience!